Personal Effectiveness: A Guide to ActionCIPD Publishing, 2005 - 237 páginas This new text on personal effectiveness, by a leading author, is designed to give students a grounding in personal development and provide a context for their other studies. It is suitable for a range of undergraduate and postgraduate modules, including those relating to self-development, management skills, study skills and coaching, and may be used for general business or HRM degrees. The text aims to be both comprehensive and accessible, by the use of learning aids. Each chapter includes learning objectives, vignette examples to illustrate key points, self-check exercises, chapter summaries and references for further reading.The text also includes a range of exercises with feedback, including: self-reflective exercises and analysis; the application of principles to personal experience; self-assessments and tests to check understanding; and practical exercises on problem-solving. The book suggests ways of working and interacting, as well as incorporating research with critical and analytical material in a way that is accessible at all levels. It also offers both a tutor and a student website with web links, tutor notes and PowerPoint slides for each chapter, as well as extra self-testing materials. |
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Contenido
Lists of figures and tables | 3 |
1 For those starting a new course of training or returning to study | 7 |
1 Cognitive dissonance | 13 |
3 Metaphors for learning | 16 |
6 How do I learn? | 26 |
Time management | 29 |
1 Examples of time management problems | 34 |
a truly fallible human being | 48 |
Verbal and written presentation skills | 115 |
1 | 116 |
guiding rules | 120 |
2 Description prescription and analysis | 123 |
5 Breathing for effect | 129 |
Presentation pitfalls | 135 |
Assertiveness | 138 |
1 The difference between aggressiveness submissiveness | 139 |
3 The scenarios | 49 |
Creativity and ideas generation | 53 |
Definition of creativity | 54 |
2 Creative situations at work and play | 55 |
Cycles and funnels of creativity | 58 |
3 Left or rightbrain thinking? | 61 |
mind | 64 |
2 Creativity mind map | 65 |
6 The first aid box | 67 |
Definition of lateral thinking | 68 |
Group dynamics and team working | 73 |
Group dynamics and team working | 74 |
1 What is a team? | 75 |
2 Bions basic assumptions at work | 80 |
Negative group process concepts | 82 |
3 Monitoring your meetings | 87 |
Communication and interviewing skills | 94 |
1A Usual process for raising a fire alarm | 95 |
1 | 96 |
4 Using email | 102 |
5 Observing interviews | 112 |
Verbal and written presentation skills | 113 |
Definition of assertiveness | 140 |
3 Tackling assertiveness scenarios | 145 |
1 Scratched vinyl or CD | 148 |
4 Yes and No but | 157 |
Negotiation skills | 161 |
Definition of negotiation | 162 |
1 Interests not positions | 164 |
2 Animals | 165 |
1 | 166 |
3 Community chest | 177 |
Dealing with difficult people and difficult situations | 179 |
2 | 182 |
1 A crossed transaction at work | 184 |
1 | 188 |
Definition of stress | 191 |
2 Relaxation and changing the mindset techniques | 198 |
Managing personal and organisational change | 208 |
3 Prayer attributed to St Francis of Assisi | 213 |
Definition of the paradoxical theory of change | 218 |
5 Stakeholder map for a GP surgery moving to electronic health records | 228 |
231 | |
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Términos y frases comunes
achieve action activities Alternatively anxiety approach assertive audience become behaviour body language brainstorming bullying busy chapter cognitive colleagues communication communities of practice competence consider course creative criticism deal decisions develop difficult discussion e-mails Edward de Bono effective emotions enable evaluation example Exercise experience explore eye contact fear feedback feel focus focusing Gestalt psychology getting give Habit happen ideas identify impact important individual interview issues lateral thinking leadership Lesley listen London look meeting mind map move negative negotiation Neuro-linguistic programming oblique strategies organisation paper paralanguage particularly performance person position practice presentation problem question reading realise reflect relation relax responsibility Scenario self-efficacy situation six thinking hats skills someone stress suggests talk Tanaka Business School task team roles techniques theory things transaction transactional analysis tutor win-lose writing